Here’s a revised version of the Refunds & Returns Policy tailored for your store, FindsBySophia.online

Refunds & Returns Policy

Order Cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, the order can no longer be canceled.  

Refunds
If you are not satisfied with the product you received, you must contact us via email at **support@findsbysophia.online** within **14 days** of receiving the item. After your claim is approved, you must return the item to our warehouse at your own expense, and the item must be unused.  

- Damaged or Incorrect Product If you receive a damaged or incorrect product, you must submit photo evidence to **support@findsbysophia.online** within **14 days** of receiving the item. If the claim is approved, a refund will be issued.  
- Damaged Packaging (Product Intact): If the product packaging is damaged but the product itself is intact, you must submit a claim directly to the shipping carrier.  
- Missing Order: If the tracking number shows the package as delivered but you did not receive it, you must submit a claim directly to the shipping carrier.  

Important:You must report any issues within **14 days** of receiving the product. Otherwise, the product will be deemed delivered and satisfactory.  

Refunds Are Not Available In The Following Cases:
- Your order does not arrive due to an incorrect address provided by you.  
- Your order is delayed due to exceptional circumstances beyond our control (e.g., natural disasters).  

How to Request a Return, Exchange, or Refund
To initiate a return, exchange, or refund, follow these steps:  
1. Contact us via email at **support@findsbysophia.online** and include any required evidence (e.g., photos for damaged or incorrect items).  
2. Once your return, exchange, or refund request is approved, return the product to our warehouse at the address we provide.  
   - The item must be unused, and you are responsible for the return shipping costs.  
   - You must provide a tracking number for the returned item.  
3. Once we receive the returned product (or the tracking number is provided), we will either ship a replacement or issue a refund to your original payment method. 

Have Questions 
If you have any other questions, feel free to reach out to us at **support@findsbysophia.online**.  

This version is customized for **FindsBySophia.online** and maintains clarity and professionalism. Let me know if you need further adjustments!